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Technical Support2019-03-18T21:34:08+00:00

CONTACT SUPPORT

Thank you for being a valued Ashly customer. We're happy to help you so please fill out this form to help us get started.
  • Please include the model number of the product (ie: NE 4250)
  • Please find the serial number on the rear panel of the unit.
    *Note: Do you have the latest firmware and software updates installed? Please be sure you have the latest update.
  • Please describe the issue you are experiencing to the best of your ability.
  • Drop files here or
    Accepted file types: jpg, png, pdf.
    In some cases, sending in a photo or screen capture is helpful to us. Please upload it here.
SUPPORT HOURS

Monday – Friday 8:30 AM – 6:00 PM EST
Closed on US Holidays

TECH SUPPORT GURUS

Jim Schwenzer – Email Jim
585-872-0010 x124

Mike Bow – Email Mike
585-872-0010 x140

CALLING TECH SUPPORT

North America & The Caribbean
+1-800-828-6308 (toll-free)
+1-585-872-0739 (fax)
Email Tech Support

All International Countries
+1-585-872-0010