Technical Support

Technical Service

Warranty and non-warranty service on all Ashly Products is performed at Ashly Audio, Inc. Technical Support office is open from 8:30 AM – 5:00 PM Eastern Time from Monday – Friday; closed Holidays.

Obtaining Warranty Service (USA only)

If you wish to send your Ashly product for service you must first complete our Service Request Form and submit for approval. Once completed and approved, you will be given a confirmation number and instructions to ship directly to Ashly. Upon delivery, our service department will examine the product and perform any necessary service, including replacement of defective parts, at no further cost to the owner.

Ship the products to:

Ashly Audio, Inc.
Attention: Service Department
847 Holt Road
Webster, NY 14580-9103 USA

For Warranty Service outside the USA, please contact the authorized Distributor in your country. Click here for a list of International Distributors.

Limited Warranty (USA only)

For units purchased in the USA, warranty service for this unit shall be provided by Ashly Audio, Inc. in accordance with the following warranty statement.

Ashly Audio, Inc. warrants to the owner of this product that it will be free from defects in workmanship and materials for a period of five (5) years from the original date-of-purchase. Ashly Audio, Inc. will, without charge, repair or place at its discretion, any defective product or component parts upon prepaid delivery of the product to Ashly Audio, Inc. Factory Service Department accompanied with a proof of original date-of-purchase in the form of a valid sales receipt. This warranty gives you specific legal rights, and you may have other rights, which vary from State to State.

EXCLUSIONS: This warranty does not apply in the event of misuse, neglect, or as a result of unauthorized alternations or repairs made to the product. This warranty is void if the serial number is altered, defaced or removed. Ashly Audio, Inc. reserves the right to make changes in design, or make additions to, or improvements upon, this product without any obligation to install the same on products previously manufactured.

Any implied warranties, which may arise under the operation of State law, shall be effective only for five (5) years from the original date of purchase of the product. Ashly Audio, Inc. shall be obligated to only correct defects in the product itself. Ashly Audio, Inc. is not liable for any damage or injury, which may result from, or be incidental to, or a consequence of, such defects. Some States do not allow limitations on how long an implied warranty lasts, or the exclusion, or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.