This article addresses a common problem Ashly customers have when configuring security in their network remotes, specifically the neWR­5, FR­8, FR­16, and Ashly Remote for iPad®.

The problem is that a remote can be properly networked, assigned to a target device, programmed, and appear to work fine, yet the targeted device does not respond to the remote control functions. The solution is to properly set security settings on the targeted device and target device security settings on the remote.

Below is the solution to this common issue.

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